Helzberg Diamonds in Fairview Heights, IL Open now

Reviews about Helzberg Diamonds

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  November 11, 2019, by Chelsea M
  Went engagement ring shopping here and had a wonderful experience. The 2 ladies that helped us (Gina and will update with the other name) were by far amazing. They helped us choose the ring very patiently and guided us in the right direction and showed us exactly what we were looking for. We are first time Helzberg customers and are completely satisfied.
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  March 01, 2019, by Sara DeCoste
  My husband and I have purchased from helzberg for many years and was pretty happy with the jewelry and customer service in the past. My husband purchased a band for me for Valentine's day and they were out of all the smaller sizes, so he purchased a size 7 and they told him if I brought it back, they would size it for free. The first time I brought it in they told me they send it out to be sized and it would take 2 weeks, but if I brought it in in the beginning of the week it wouldn't take as long (i believe they send out on Wednesdays). I brought it in again and the woman was extremely rude, acting like I was inconvienving her when no one else was in the store. I explained the situation and she told me they never ever size for free and that it would cost me 40 dollars. When I told her that's not what we were told when the ring was purchased she said there was nothing she could do. I will never buy anything from them again if this is how they handle thier customers. They have lost some long time costumers with this family!