JOANN Fabrics and Crafts in Fairview Heights, IL Closed now

Reviews about JOANN Fabrics and Crafts

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  September 27, 2019, by Tammy Phelps
  Went there looking for Christmas crafts...like material that you make Christmas pillows or a stuffed snowman etc etc...all their Christmas material was all together which is a good thing but not organized...so I ask if they could tell me how I can find what I was looking for and the young man behind the counter was very nice but had no idea so I asked him if they had a book I could look at that would tell me what Christmas craft material they have...well he didn't know so he talked to someone with his head set and all they said was no we don't have a book to look at... the problem I have is there was at least 5 employees there which 4 I actually could see one I could here when at 8:30 she made the announcement that the store was closing in 30 min and we need to take our items to the check out...I didn't get to the store till 8:00...because I just came from the gym. I realize the store was closing in a hour but in the 1st 30 minutes I was there not one associate even asked me if I needed assistance..I just think this was poor customer service....won't go back but will go to the one down on 159 just to see of it is any better...